Our Services
Tundra offers consultancy services in risk advice, travel safety, crisis management and communication support.
We help you to understand and manage your risks, and achieve your goals and objectives.
Tundra International offers services in four consultancy areas: risk advice, travel safety, crisis management, and communication support.
We normally provide at the management and strategic levels of our customer’s organizations.
Separately, we also deliver industrial services and support at an operational level, and these are managed through our Tundra Rescue and Tundra Rope Access brands and teams.
Our Services
Risk Advice
Managing uncertainty and mitigating risk is a key challenge for any business manager or decision maker, and this is particularly the case in unfamiliar working environments internationally.
In response to this need, Tundra offers a range of advisory service options to assist organizations to identify and respond to risks in both their domestic and overseas operations.
These services include: risk, safety and security assessments, investigations, and assistance with the development of policies and procedures.
Case Study: security assessment and security advisory support in North Africa
A Canadian firm operating in a North African country was concerned about the changing political situation at a strategic level, the threat of terrorism, and grassroots insecurity at an operational site which was in a remote area of the country.
Tundra provided a comprehensive security assessment identifying the non–technical security and safety risks to the customer’s operations. This assessment identified something that the customer had understood as a basic security issue actually involved other factors including cultural differences and human resources policies.
Tundra was able to propose a number of new ideas and solutions, including physical and procedural improvements, which, with the customer’s agreement, included the provision of an embedded consultant to monitor situational developments and offer advice about security and safety strategy on an ongoing basis.
Travel Safety
Travel safety, and the safety of staff when they are travelling, is a growing concern for any organisation that is required to send staff to work internationally.
Sometimes this also includes domestic travel too, especially if this travel is to remote or austere areas, or places where crime rates are higher.
Travel safety advice is one of Tundra’s core consultancy services, and this includes travel safety assessments, assistance with planning, and travel safety training.
For 10 years Tundra was Canada’s leading provider of Hostile Environment Awareness (HEAT) and Hostile Environment (HET) training, delivering more courses, to more diverse training audiences than anyone else in Canada.
For organisations that do not send their staff to particularly hazardous areas, Tundra also provides Safety in Fragile Environments (SAFE) options, and more generalised travel safety training.
We have supported a very wide range of customers including media and humanitarian organisations, as well as businesses who are required to send their staff overseas and educational institutions.
Case Study: travel safety advice, travel safety training and Hostile Environment training
A well–known high street retail brand had a requirement to send buyers and supply chain staff to relatively remote areas of the African and Asian continents. They also had a need to send different categories of staff who were unfamiliar with overseas travel on voluntary charitable placements in several countries, and a had general need to review their travel safety policies along with certain specific questions about the risks present in certain destinations.
Tundra was able to support them with multi–day onsite SAFE–training courses for some frequently deployed supply chain staff; a series of travel safety training seminars for their travel volunteers; advice about their policies; and feedback and travel safety planning support for their concerns about specific destinations.
These measures enabled them to reduce their risks and gave their managers peace of mind that their staff have been properly prepared to travel safely.
Crisis Management
The aim of risk management is to minimise potential hazards while still achieving objectives, but sometimes, despite our best efforts to avoid hazards, things can still go wrong sometimes. Often when they do, this involves external factors which we cannot control.
When the unexpected happens, the existence of a functioning crisis management plan and crisis management system could prevent a crisis becoming catastrophic.
Tundra’s Crisis Management consultants are experienced crisis responders who have worked on behalf of some of the world’s largest insurance companies, assigned by those companies to their assist clients when something goes wrong.
We are able to provide crisis management education, planning and exercise assistance.
Case Study: implementation of a crisis management system and crisis management exercises
A non–profit organisation working in several countries internationally, with a complex operational model supported by local implementing partners, was concerned that their management team was not sufficiently prepared in the event something unexpected happened in one of their regional projects.
Tundra provided an experienced consultant to develop a crisis management plan for them applying best practice principles to their specific organisational context, and then in future sessions assisted with presenting that plan to their nominated crisis management team and senior leadership, including a series of progressive table-top and simulation training exercises to embed the plan.
At time of writing and as far as we are aware this organisation has not had to implement the plan, but we know they will be in a much better position because of the advance policy, procedure and exercise work they have done.
External Communication
Complimentary to crisis management and other areas of our risk consultancy practice, Tundra offers assistance to organisations who would like to improve their public communication or practice dealing with media interviews and events.
Our consultants are generally experienced journalists who understand the kind of questions and techniques that will be used by media representatives, and the kinds of strategies that individuals and businesses can use to respond to media inquiries and to present their own narratives through the media.
Case Study: media awareness training for executives and designated spokespersons
A very large Canadian public sector organisation had a requirement for some of its staff to attend interviews and respond to questions from the press, and sometimes also general public. Most of its spokespeople are not career media or public relations staff, but still may be required to respond to media inquiries professionally.
Over a period of five years Tundra has provided national–level journalist as consultants to assist the organisations and its staff prepare to interact with the media, understand media techniques, and then practice putting forward their own organizational stories and narratives effectively in interviews and media inquiries.
Industrial Safety and Contracting Services
Tundra International provides practical industrial safety and contracting services through the Tundra Rescue and Tundra Rope Access brands.
With a dedicated management team, Tundra Rescue and Rope Access exist to provide versatile and efficient industrial safety and maintenance specializing in rope access, confined space safety and associated technical trades.